VanguardPulse FAQ
Questions about monitoring?
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Everything you need to know about plans, monitoring, support, infrastructure checks and managed VanguardTech services.
What exactly does VanguardPulse monitor?
Depending on your plan, VanguardPulse can monitor website health, SEO, security, technical quality, performance, uptime, SSL, domain and DNS health, email security, status endpoints, ping and common port exposure.
Is VanguardPulse Free actually free?
Yes. No payment card is required. The Free plan is intended to provide useful ongoing monitoring, not just a trial screen.
What do I get when I upgrade to Care?
Care is the first full paid monitoring tier. It provides faster monitoring and unlocks deeper website findings, detailed explanations, history and reporting compared with Free.
Why would I choose Pro?
Pro is intended for businesses that need multiple websites, more status monitors, advanced DNS and email security visibility and deeper reporting.
What makes Managed different?
Managed adds the human VanguardTech service layer. It can include priority support, backup oversight, hosting integration and a monthly maintenance allowance in addition to monitoring.
How does port exposure work?
VanguardPulse checks a controlled set of common TCP ports against domains or IP addresses already registered to your account. It helps identify public services that may need review. It does not perform an unrestricted internet scan.
Can I ping a server or IP?
Yes, where Ping Diagnostics is enabled by your plan. Clients can only run diagnostics against assets already associated with their VanguardPulse account.
Can VanguardPulse monitor SQL Server or RDP?
Status Monitors can perform basic TCP availability checks for services such as SQL Server and RDP. This confirms public service reachability; it does not log into the service.
How do support tickets work?
Clients with ticket access can create a request, set priority, reply to VanguardTech and track status inside the portal. VanguardTech replies remain attached to the ticket history.
Will I receive alerts?
VanguardPulse can record outage and recovery notifications and send emails where the plan and notification settings allow it.
Does a downgrade delete my data?
No. VanguardPulse retains historical monitoring information. Features outside the new plan are locked or hidden instead of destroying previous records.
Can I resell VanguardPulse?
Yes. The Reseller plan is intended for agencies, developers and IT providers managing customer websites under pooled account limits.
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